HOW DOES SHIPPING WORK?

Approximate shipping times are as follows: 

a) USA and Canada: 2 to 5 weeks

b) UK: 8 to 15 days

c) South Africa: 20 to 45 days

d) Rest of the world: 2 to 7 weeks

WHY DID MY ORDER ARRIVE AS SEPARATE PACKAGES? 

An order may be delivered as separate packages for any of the following reasons: 

  • An item may be on back order
  • Items may be shipped from different warehouses
  • Postal restrictions 

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (2-8 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 3-6 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office). 

After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information will be available on our website.

WHAT ARE THE IMPLICATIONS OF CANCELLING MY ORDER? 

Orders may be cancelled up to 24 hours after your order is received with no cancellation fee.

Orders cancelled between 24 hours and 48 hours after your order is received will incur a 30% cancellation fee. 

After 48 hours your order may not be cancelled as your item will have already shipped out from our warehouse.

You may apply for a return when the item arrives (see below).

Order Returns:
 
An item may be returned if you contact us within 60 days of its delivery date, as registered by USPS or similar. 
You will be required to return the item with tracking and on receipt of the ring we will refund you for the returned item's purchase price. We will also reimburse you the shipping cost through paypal. If you do not have paypal available, then we will reimburse you via store credit of equal value to the shipping cost.
Please note that complimentary items are non-refundable.

WHAT IF I ENTERED THE WRONG ADDRESS?

We will ship the package to the shipping address entered at the time of purchase and accept no responsibility
if the entered address was incorrect; however, please email us as soon as possible and we will do our best to assist you.

WHAT IF I ENTERED THE WRONG SIZE? 

We will ship your item in the size nominated by you at your time of purchase and accept no responsibility
if the entered size was incorrect; however,
please email as as soon as possible and we will do our best to assist you.

WHAT HAPPENS IF MY ORDER IS UNCLAIMED?

We are not responsible for any packages returned to sender because they were refused, unclaimed, undeliverable,
were labelled with an incorrect or insufficient address, or for any other reason.

WHAT ABOUT CUSTOM / DUTY FEES?

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding
any fees that may be applicable to your purchase.

If you have any questions or want further details about our policies, don't hesitate to ask!